The error codes and their meanings are:
If you still have trouble entering your license information, please open a Support Ticket here and include the error message displayed in parentheses within the body of the ticket.
In order for a camera to show up in NTFS Undelete, it must be recognized as a storage device and must be assigned a drive letter. This means that the camera must be "mounted" as a drive. When you plug the camera into the computer, you may see a message on the camera asking you if you want to "turn on storage." You can say yes. This will effectively make the camera a storage device and should assign a drive letter to the camera. Alternatively, if your computer has a card reader, you can remove the memory card from your camera and place it into the card reader.
Your card reader should look similar to this:
Yes. If the default scan did not locate your deleted files we recommend that you utilize one of NTFS Undelete's advanced scan technologies, the DeepScan or the SmartScan.
Please ensure that you have also selected proper the drive(s) from the "Drives" pane.
If the files recovered by NTFS Undelete appear to be corrupt or aren't useable, this may be an indication that the files have been partially overwritten. That being said, there are several steps you can take to to increase the likelihood of recovering useable data. These steps are outlined here.
Yes, as we mentioned at the end of the previous FAQ, it is still possible to recover some or all of the original data from the files recovered by NTFS Undelete. To learn what you can do, please read through the following steps here.
DeepScan is a feature that is used for files that are particularly difficult to recover. With data recovery many times you will find that some files can be very really difficult to successfully recover. NTFS Undelete has a feature called DeepScan that ensures successful recovery of even partially overwritten files.
SmartScan is a feature that should be used when the files you are looking to recover are photos. SmartScan uses an advanced scan engine that is geared towards photo recovery and can undelete images in any format.